Project Manager

Purpose of the job

• Lead and manage projects using recognized best practices, frameworks, and methodologies (including Agile and traditional approaches where appropriate).
• Ensure projects are delivered on time, within scope, and within budget, while achieving expected business outcomes.
• Translate client requirements into clear project objectives and deliverables.
• Manage Drive cross-functional collaboration to ensure successful project and product delivery.

Main Responsibilities

Project & Financial Management

• Define project scope, goals, deliverables, timelines, and success criteria in collaboration with stakeholders.
• Ensure a minimum of 25% profitability target is achieved for each project.
• Prepare, manage, and track budgets, forecasts, and project financials.
• Manage vendor and partner contracts where applicable.

Agile & Operational Delivery

• Lead Agile ceremonies (daily stand-ups, sprint planning, retrospectives, reviews) and ensure Agile practices are embedded across projects.
• Implement hybrid or Agile project management techniques to improve delivery speed, transparency, and adaptability.
• Analyse and diagnose clients’ problem areas and provide strategic, actionable recommendations.
• Ensure solutions balance best practices with tailored approaches to meet client requirements.
• Oversee product/system implementation and monitor project KPIs against agreed milestones.
• Develop and maintain clear, actionable reporting dashboards highlighting progress, risks, and opportunities.
• Conduct data-driven analyses to address operational challenges and identify improvement opportunities.

Customer & Stakeholder Experience

• Build and maintain strong client relationships to foster collaboration and continuous improvement.
• Proactively identify risks, issues, and dependencies, and implement mitigation strategies.
• Produce high-quality management reports, presentations, and updates tailored to client and executive needs.
• Act as the main escalation point for clients and stakeholders throughout the project lifecycle.

Qualifications

• Bachelor’s Degree in IT, Computer Science, Engineering, Business, or related field.
• Minimum 6 years of proven project management experience in IT/technology-driven environments.
• Professional certifications preferred: PMP, PRINCE2, Agile Certified Practitioner (PMI-ACP), or Scrum Master.

Knowledge/ Skills/ Experience

• Strong knowledge and hands-on experience with Agile methodologies (Scrum, Kanban, SAFe, etc.).
• Excellent project planning, risk management, and resource allocation skills.
• Strong leadership skills with the ability to manage, coach, and motivate cross-functional teams.
• Excellent communication and presentation skills, with the ability to simplify technical jargon for non-technical stakeholders.
• High-level relationship management, negotiation, and conflict resolution skills.
• Analytical and problem-solving mindset with strong business acumen.
• Ability to manage multiple projects in parallel under tight deadlines.
• Flexibility to work outside of normal hours when required.

Additional Information:

All staff are expected to embody our core values, which serve as the foundation of everything we do and highlight the skills and behaviours essential for our success. These are:

• Passion: Approach your work with energy, dedication, and enthusiasm.
• Innovation: Bring fresh ideas to problem-solving and project improvement.
• Ownership: Take responsibility for assigned tasks, delivering consistent and reliable outcomes.
• Respect: Cultivate an inclusive, collaborative, and positive team environment.